FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions. If you need more help, please feel free to contact us.

How do I become a customer?

This site is a strictly B2B site, we do only do business with companies. Potential customers, please contact us via this form: contact us - thank you in advance. 

What is the freight cost?

​Contact us​​​All export orders are ex. works, Vipperød, Denmark. Please contact us, if you wish to do business with us.

What are your payment terms?

You can apply for a credit against credit insurance or bank guarantiee, otherwise orders are paid for in full at the time the order is placed online.

How do I track my order?

As soon as your order ships, we’ll send you an email with the tracking info. You can also log into your account.

Who should I contact for questions about my order?

You can contact us here, and we’ll get you taken care of ASAP!

Which shipping carriers do you use?

All export orders are ex. works. Please let us know which carrier you would like to use? Otherwise we can offer you our freight charges from our freight forwarder
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